Most IT support is reactive. Yours shouldn't be.
When something breaks, you call someone. They fix it, send a bill, and disappear until the next problem. Meanwhile nobody's watching your systems, your backups haven't been tested, and your team's passwords are still “Summer2023.”
Tenfence works differently. We manage your IT proactively — monitoring, patching, and protecting your systems before problems become emergencies. And when something does go wrong, we're already on it.
“Good IT shouldn't require your attention. When it's working right, you forget we're there.”
— Tenfence
Ten layers of IT. One flat monthly price.
The name Tenfence isn't an accident. Most IT companies show up when something breaks, fix it, and leave. We build ten layers of management into your technology from day one — helpdesk support, monitoring, patching, backups, M365 management, and security embedded throughout. That means your team gets fast answers when something goes wrong. Your systems get patched before problems surface. Your data is backed up and tested. And if something suspicious happens at 2am, it gets caught — not discovered Monday morning.
“Most IT companies react when something breaks. We make sure it doesn't.”
Everything your business needs to run without IT headaches.
Every Tenfence client gets the same foundation: fully managed IT with security built in at every layer. No surprise add-ons. Complete coverage from day one.
Helpdesk & Day-to-Day Support
When your team has a problem, they need a fast answer from someone who actually knows their systems. Tenfence provides responsive helpdesk support — remote and on-site — so IT issues don't derail the workday.
Monitoring & Patch Management
We watch your systems around the clock. Software updates, security patches, and performance monitoring happen in the background — automatically, consistently, without anyone on your team having to think about it.
Security Built In
MFA enforcement, endpoint protection with 24/7 threat monitoring, email security, and DNS filtering are included in every plan — not sold separately. We don't wait for a breach to tell you your systems were vulnerable.
Backups & Business Continuity
Your data is backed up, monitored, and tested. If ransomware hits or a server fails, you have a recovery plan that actually works — not a backup someone set up three years ago and never verified.
Microsoft 365 Management
We manage your M365 environment the right way — security baselines configured, licenses right-sized, and your team set up to collaborate without leaving the front door unlocked.
IT Strategy & Planning
Quarterly reviews with a real conversation about where your technology is headed. No jargon. No upsell pressure. Just an honest look at what's working, what needs attention, and what to plan for next.
Flat pricing. No surprise bills.
Two plans designed for businesses that need fully managed IT — not a repair hotline.
Your IT, fully managed.
For 20–75 person businesses
Best For
Professional services firms, growing businesses, and teams that need reliable IT without complexity.
Fully managed + compliance-ready.
For regulated industries
Everything in Anchor, plus:
Best For
Medical practices, financial firms, law firms, and businesses with regulatory requirements.
Not ready to commit? Start with a free assessment first.
What's the minimum?
We work with businesses of 10 users or more. Smaller than that and we're not the right fit — but we'll point you in the right direction.
Are there contracts?
Annual agreements with 60-day notice after the initial term. No multi-year lock-ins.
What about hardware?
We'll recommend the right equipment and handle procurement and setup. Hardware is billed separately at cost.
Do you do one-time projects?
Yes — migrations, office moves, infrastructure upgrades, and security assessments are scoped separately. Ask us.
Not ready to commit to a plan yet? Start with a free assessment first.
Built for businesses that have outgrown break-fix IT.
Tenfence is a good fit if your business has 10–75 employees, relies on technology to operate, and is tired of calling someone only when things break.
Your business is a restaurant or retail shop looking for a one-time fix — we're probably not the right fit, and we'll tell you that upfront.
Professional Services
Law offices, accounting firms, consultancies, and agencies that need reliable, secure IT without an internal IT department.
Healthcare Practices
Medical groups, dental offices, and specialty practices that need HIPAA-compliant IT management they can trust.
Financial Services
Registered advisors, insurance agencies, and financial firms with compliance requirements including NYDFS.
Government Contractors
Businesses in the defense supply chain that need secure, compliant IT without a dedicated internal team.
Getting started is straightforward.
Free Assessment
We scan your current environment and deliver a plain-English report. No tools installed without permission, no surprise findings dropped on you without context.
Honest Conversation
We walk through what we found, answer your questions, and propose the right plan for your business. If we're not the right fit, we'll tell you.
Smooth Onboarding
If you move forward, we handle onboarding methodically — deploying tools, hardening your systems, and documenting everything — without disrupting your team.
Ongoing Partnership
From day one, your systems are monitored, your team has support, and you have a quarterly review to stay ahead of what's coming.
Local. Accountable. Built for the Capital Region.
Tenfence is an Albany-based managed IT provider focused on businesses in the Capital District — Albany, Schenectady, Troy, Saratoga, and surrounding areas.
We're not a national franchise or a help desk in another state. When you need someone on-site, we're local. When you need strategic guidance, you talk to the same person who manages your systems.
The name says it all. Most IT providers react when something breaks. We build ten layers of management into your technology from day one — so your systems run reliably, your team stays productive, and security is never an afterthought.
Ready to stop reacting and start running IT that works?
Book a free IT and security assessment. We'll take a look at where things stand and give you an honest picture — no obligation, no pressure.